Refund & Return Policy – Belen Dance Shoes
Thank you for shopping with Belen. We hope you love your ballroom dance shoes, but if something isn’t quite right, we’re here to help.
Returns & Refunds
14-Day Refund Period
You may request a return for a full refund within 14 days of the delivery date.
Eligibility Requirements
To qualify for a refund, all returned shoes must be:
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Unworn
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In perfect, resale-ready condition
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In original packaging, including box, inserts, accessories, and carry bags
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Free of marks, wear, odors, stains, or damage
Items with visible signs of wear may not be approved.
How to Request a Return
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Email infor@debelen.store with:
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Order number
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Reason for return
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Photos (optional but helpful)
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We will respond with your return authorization and instructions.
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After we receive and inspect your shoes, we will email you regarding approval.
Refunds
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Refunds are issued to the original form of payment.
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Processing typically takes 5–10 business days after inspection.
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Shipping fees are non-refundable unless the error was ours.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping service.
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Belen is not responsible for lost or undelivered return packages.
Exchanges
We do not offer direct exchanges. To change sizes or styles, please request a refund and place a new order.
Non-Returnable Items
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Worn shoes
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Shoes showing dirt or damage
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Final sale items (if applicable)
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, contact us at [your email] within 72 hours of delivery so we can fix it quickly.
Policy Rights
Belen reserves the right to refuse returns that do not meet the above requirements.